Shipping and Delivery Policy

Effective Date: Dec 1, 2024

At Bigbrand Boosters, we are committed to delivering our digital marketing services and deliverables in a timely and efficient manner. This policy outlines the terms of delivery for all services provided by our agency.

1. Scope of Delivery

• Our services include the delivery of digital assets, such as:
• Marketing strategies and reports.
• Performance analytics and campaign data.
• Creative content (e.g., graphics, videos, blog posts).
• Access to advertising account data.
• No physical goods are shipped as part of our services.

2. Delivery Timeframes

Service Deliverables:
Delivery timelines for specific services will be outlined in the client’s agreement or proposal.

Typical delivery times:

• SEO and analytics reports: Monthly or as agreed.
• PPC campaign setup: Within 5–7 business days after confirmation.
• Social media posts and content: As per the content calendar approved by the client.

Revisions: If revisions are requested, the updated deliverables will be shared within the timeframe communicated during the revision process.

3. Method of Delivery

All deliverables are sent electronically via:

• Email (e.g., reports and files).
• Shared cloud storage (e.g., Google Drive, Dropbox, or similar platforms).
• Direct access to tools or dashboards (e.g., Google Analytics, Ad Manager).

Please ensure that the contact information provided to us (email addresses, shared drive access permissions, etc.) is accurate and up to date.

4. Delays in Delivery

While we strive to meet all agreed timelines, delays may occur due to unforeseen circumstances such as:

• Changes in project scope or additional requests.
• Delays in receiving required information or approvals from the client.
• Technical issues beyond our control (e.g., server downtime or third-party platform outages).

In such cases, we will communicate the revised timeline promptly and work to resolve any delays as quickly as possible.

5. Client Responsibilities

To ensure timely delivery of services, clients are required to:

Provide all necessary information, assets, and approvals as per the project plan. Respond promptly to requests for feedback or revisions.

6. Non-Delivery

If a client does not receive the agreed deliverables within the specified timeframe:

Please contact us immediately at contact@bigbrandboosters.com
We will investigate the issue and ensure that the deliverables are provided as soon as possible.

7. Acceptance of Deliverables

Once deliverables are provided:

• Clients are responsible for reviewing them promptly and providing feedback or approval within the timeframe specified in the agreement.
• If no feedback is received within this period, the deliverables will be considered accepted.

8. Contact Us

For questions or concerns regarding shipping and delivery, please contact us:

Email: contact@bigbrandboosters.com
Phone: 9043845399
Address: Chennai